Terms and Conditions
Last updated: [Date]
These Terms and Conditions (“Terms”) govern your access to and use of the website and services provided by Seoul Skin Lab FZCO (“we”, “us”, or “our”). Please read these Terms carefully before using our website or placing an order. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, do not use the site or place an order. citeturn0file0
1. Privacy and Data Protection
1.1 Privacy Policy: Your privacy is important to us. Our separate Privacy & Cookie Policy explains how we collect, use, share, and retain your personal data, including cookies and tracking technologies. You must review and agree to the Privacy Policy before using our services.
1.2 Data Subject Rights: You may exercise your rights under applicable data protection laws (e.g., PDPL, GDPR) including rights of access, correction, deletion, restriction, objection, and data portability by contacting us as set out in Section 17.
2. User Accounts and Security
2.1 Account Registration: To access certain features, you may be required to create an account. You agree to provide accurate, complete, and up-to-date information.
2.2 Security: You are responsible for safeguarding your password and account. Notify us immediately of any unauthorized access or breach. We reserve the right to suspend or terminate accounts for security reasons or policy violations.
3. Company Information
Seoul Skin Lab FZCO, registered in the United Arab Emirates, Office Address: [Insert Office Address]. Throughout these Terms, the terms “we”, “us”, and “our” refer to Seoul Skin Lab FZCO.
4. Products and Services
4.1 Accuracy of Information: We strive for accuracy in product descriptions, images, and pricing but do not warrant completeness or error-free content.
4.2 Availability: Products are subject to availability. We may limit quantities or discontinue items at our discretion.
5. Pricing and Payment
5.1 Currency and Taxes: All prices are in UAE Dirhams (AED) and include UAE VAT unless stated otherwise.
5.2 Price Changes: We may change prices at any time without notice. Your order is billed at the price in effect when you submit your order.
5.3 Payment: Payment is due at the time of order via the methods we accept.
6. Order Acceptance
We reserve the right to refuse, cancel, or limit orders for any reason, including suspected fraud or pricing errors. If we cancel your order, we will notify you and issue a full refund.
7. Shipping and Delivery
Refer to our Shipping & Delivery Policy for details on timelines, charges, and responsibilities. We are not liable for delays outside our control, such as customs or courier issues.
8. Returns and Exchanges
Refer to our Returns & Exchanges Policy. We comply with UAE Consumer Protection Law, including any statutory cooling-off period and minimum return rights.
9. Use of Products
9.1 Personal, External Use: Products are for personal, external use only and are not medical devices.
9.2 Disclaimers: Products are provided “as-is”. Always read instructions and perform a patch test. Consult a physician for any concerns; we disclaim liability for misuse or adverse reactions.
10. Intellectual Property
10.1 Ownership: All website content (text, graphics, logos, images, software) is owned by us or our licensors and protected by UAE and international IP laws.
10.2 License to Users: We grant you a limited, non-exclusive, non-transferable license to access and use the site for personal purposes.
10.3 User-Generated Content: If you submit reviews, comments, or any content (“UGC”), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, and display it. You represent that you have all rights to your UGC and that it does not infringe third-party rights. We may moderate, remove, or refuse any UGC for any reason.
11. Warranties and Disclaimers
To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including merchantability and fitness for a particular purpose.
12. Limitation of Liability
12.1 Extent: Our total liability arising from or related to these Terms shall not exceed the total amount you paid for the products at issue.
12.2 Exclusion: We shall not be liable for indirect, incidental, special, punitive, or consequential damages, even if advised of the possibility.
13. Indemnity
You agree to indemnify and defend us, our officers, directors, employees, and agents against any claims resulting from your breach of these Terms or violation of law. You must promptly notify us of any claim and allow us to conduct the defense, provided we keep you informed and seek your cooperation.
14. Force Majeure
We are not liable for delays or failures in performance due to events beyond our reasonable control, including natural disasters, acts of government, or internet service failures.
15. Termination and Suspension
We may suspend or terminate your access for violations of these Terms or for any business reason. Upon termination, accrued rights and obligations survive, including Sections 1, 10, 11, 12, 13, 15, and 16.
16. Governing Law, Dispute Resolution, and Language
16.1 Governing Law: UAE law governs these Terms.
16.2 Dispute Resolution: Parties agree first to attempt mediation in Dubai under [Mediation Rules]. If unresolved within 30 days, disputes proceed to the exclusive jurisdiction of Dubai courts.
16.3 Language: English version governs; any translation is for convenience only.
17. Statutory Rights and Cooling-Off
Nothing in these Terms affects your mandatory rights under UAE Consumer Protection Law, including cooling-off periods and return rights.
18. Severability
If any provision is held invalid, the remainder of the Terms remain in effect.
19. Entire Agreement
These Terms, Privacy Policy, and any linked policies constitute the entire agreement and supersede prior agreements.
20. Notices
We may provide notices by email to the address you supply or by posting on the website. Notices are deemed given 24 hours after electronic transmission.
21. Changes to Terms
We may update these Terms at any time by posting revisions on the website. Changes are effective upon posting; you should review periodically.
22. Contact Information
Seoul Skin Lab FZCO Email: care@seoulskinlab.com Address: [Insert Office Address]
Effective Date: [September] 25, 2025]
These Terms and Conditions (“Terms”) govern your access to and use of the website and services provided by Seoul Skin Lab FZCO (“we”, “us”, or “our”). Please read these Terms carefully before using our website or placing an order. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, do not use the site or place an order. citeturn0file0
1. Privacy and Data Protection
“Personal Data” means any information relating to an identified or identifiable natural person.
“Processing” means any operation performed on Personal Data (collection, storage, use, disclosure, deletion, etc.).
“Controller” is the entity that determines purposes and means of Processing (here, Seoul Skin Lab FZCO).
“Processor” means any third party Processing data on our behalf.
This Policy applies to all Personal Data collected through our website – seoulskinlab.com – and related platforms, and by email, phone, or in-person interactions.
2. Data Controller & Contact
Seoul Skin Lab FZCO
[Insert Full FZCO Address]
Email: privacy@seoulskinlab.com
Data Protection Officer:
[Name, if appointed]
3. Legal Bases for Processing
We process your Personal Data only when we have a lawful basis:
- Performance of Contract: to fulfill your orders, process payments, and provide customer support.
- Consent: to send marketing communications, newsletters, or promotional offers. You may withdraw consent at any time.
- Legitimate Interests: to maintain website security, prevent fraud, improve our Services, and analyze user behavior.
- Legal Obligation: to comply with UAE tax, accounting, or other statutory requirements.
4. Personal Data We Collect
| Category | Examples | Legal Basis | Retention Period |
| Account & Order Data | Name, email, delivery address, phone, payment | Contractual necessity | 7 years (per UAE tax law) |
| Customer Support & Feedback | Inquiries, survey responses | Contractual necessity / Legitimate | 2 years |
| Technical & Analytics Data | IP address, device/browser info, cookies | Legitimate interest | 1 year |
| Marketing & Communications | Email preferences, consent records | Consent | Until withdrawn |
| Children’s Data | Data from persons under 16 | N/A (we do not knowingly collect) | N/A |
5. Cookies & Tracking
We use cookies and similar technologies.
- Strictly Necessary: required for website function.
- Preferences & Analytics: to remember settings and analyze usage.
- Advertising: to deliver relevant ads.
You will be prompted on first visit to accept or reject non-essential cookies. For details, see our Cookie Policy.
6. How We Use Your Data
- Order Fulfillment: process and deliver purchases.
- Customer Service: respond to inquiries and support requests.
- Marketing: with your consent, send promotions or newsletters.
- Site Improvement & Security: detect fraud, troubleshoot issues, and improve UX.
- Legal Compliance: maintain records and disclosures required by law.
7. Sharing & International Transfers
We may share your data with:
- Processors: logistics partners, payment gateways, IT providers.
- Authorities: when required by law (e.g., law enforcement, tax authorities).
If data is transferred outside the UAE, we ensure adequate safeguards, such as UAE PDPL-approved standard contractual clauses or equivalent measures.
All Processors sign Data Processing Agreements requiring them to implement appropriate security and confidentiality measures.
8. Data Subject Rights
You have the right to:
- Access: request a copy of your Personal Data.
- Rectification: correct inaccuracies.
- Erasure: delete data, subject to legal retention obligations.
- Restriction: limit Processing in certain circumstances.
- Portability: receive data in a structured, machine-readable format.
- Object: to processing based on legitimate interests or for direct marketing.
To exercise your rights, email privacy@seoulskinlab.com or complete the form at [link-to-rights-form]. We will respond within 30 days.
9. Data Retention
We retain Personal Data only as long as necessary:
- Transactional Records: 7 years.
- Support & Feedback: 2 years.
- Marketing Consents: until withdrawn.
- Analytics Data: up to 1 year.
After each period, data is securely deleted or anonymized.
10. Security & Breach Notification
We implement technical and organizational controls (encryption, access controls, regular audits) to protect data. In the event of a data breach, we will:
- Notify the UAE Data Office (or other authority) within 72 hours if required.
- Inform affected individuals without undue delay if there is a high risk to their rights.
11. Children’s Privacy
Our Services are not intended for children under 16. We do not knowingly collect data from minors. If we learn we have collected data from a child, we will delete it immediately.
12. Automated Decision-Making & Profiling
We may use analytics tools that involve automated processing of data (e.g., to personalize product recommendations). You can object to profiling by contacting us at privacy@seoulskinlab.co.uk
13. Changes to This Policy
We may update this Privacy Policy.
- Changes become effective upon posting.
- We will highlight significant changes via email or a notice on our website.
Please review this Policy regularly to stay informed.
If you have any questions or wish to exercise your data rights, please contact our DPO at privacy@seoulskinlab.co.uk